Effective September 26, 2026
Privacy policy
FeedsAgent · CommerceAgents
FeedsAgent is a CommerceAgents product for preparing, validating and distributing merchants’ product catalogs. This policy describes information handled through feedsagent.com and app.feedsagent.com. Connected storefronts and distribution channels also have their own privacy policies.
Information we handle
- Account and support information: your email address, account and workspace identifiers, authentication records, and information you provide when contacting us.
- Catalog information: store and market details, product and variant identifiers, titles, descriptions, prices, availability, product links, image links and other attributes needed to prepare listings.
- Connection information: the stores and channel accounts you authorize, catalog identifiers, granted permissions and access or refresh tokens used to maintain those connections.
- Workflow records: imported catalog snapshots, proposed changes, approvals, submissions and delivery or processing results used to explain what happened to a feed.
- Technical information: session information and operational or security logs. Hosting services may process IP addresses, request details and browser information when serving the website or app.
The current Shopify pilot requests read access to products. It does not request Shopify customer or order access. Access available for other integrations depends on the permissions shown when you connect them.
How we use information
We use information to authenticate users, control workspace access, import and validate products, prepare channel-specific listings, carry out authorized submissions, explain errors, provide support and protect the service. Connecting an account does not by itself approve publication of a product. FeedsAgent’s publication workflow requires a separate approval.
Services that receive information
We send the product information needed for distribution to the channels you authorize. These may include Google Merchant Center, Pinterest and Microsoft Advertising, as each integration becomes available. Channel review and public listing eligibility are controlled by those providers.
We use Cloudflare for hosting and request handling, Mech services for application data storage, and CircleInbox for service email and correspondence. These services process information needed to perform their respective functions.
When AI troubleshooting is enabled, FeedsAgent sends a limited set of issue categories, diagnostic codes and prepared guidance through Mech’s language-model service to generate explanations. The current implementation uses GPT-6 Luna. It excludes account identities, access tokens, raw provider errors and merchant product titles or descriptions from that request. AI explanations are advisory; they do not authorize or execute changes.
Cookies and account security
The app uses cookies needed for sign-in and connection security. Connection credentials are handled on the server. FeedsAgent uses access controls and encryption for stored Pinterest and Microsoft authorization tokens. No service can guarantee absolute security.
Retention and your choices
Catalog snapshots and workflow records are stored so authorized users can review submissions and investigate problems. Retention depends on the information’s operational purpose and any applicable requirements; the pilot does not currently offer a universal automatic deletion schedule.
You can revoke a connection through the connected provider’s settings. Revoking access stops future authorized access but does not automatically delete information previously stored in FeedsAgent or remove listings already sent to a channel.
To request access, correction, export or deletion of information associated with your account, email hello@commerceagents.io. We may need to verify your identity and authority over the relevant workspace. We will explain any information we must retain and any limits that apply to the request.
International processing
Our infrastructure and service providers may process information in countries other than your own. The protections and rights available can vary by location.
Changes and contact
We will post updates to this policy here with an effective date. For privacy questions, contact CommerceAgents at hello@commerceagents.io.